Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@flowerteddybear.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can always reach us for any return-related questions at info@flowerteddybear.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if your refund has been approved. If approved, you’ll automatically receive the refund on your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer support team at info@flowerteddybear.com.